We analyze your current infrastructure
and design a personalized strategy

Think of Aura as another member of your team, a specialist dedicated to managing voice communications. It's an agent with artificial intelligence capable of answering and making calls on your behalf. Its function is to converse naturally to understand each client's needs and execute the actions you decide.

Aura can manage a wide variety of tasks in both incoming and outgoing calls:

• Incoming Calls: Serve and qualify clients, resolve frequent questions, take and validate data, open support tickets, schedule appointments directly in your calendar and transfer the call to a human agent when the case requires it.
• Outgoing Calls: Conduct appointment reminder campaigns, satisfaction surveys (NPS/CSAT), debt collection management or informational communications.

Today, the voices we use are practically indistinguishable from a person, making the conversation fluid and natural. This technology advances at an incredible speed and at Auranai we are committed to always being at the forefront, incorporating the latest improvements so that the experience is increasingly realistic. Aura works in Spanish, Catalan, English and other major languages, understanding different accents perfectly.

Of course. It's a fundamental part of our service. We work with you to define the tone, style, expressions and personality that Aura should have, so that it faithfully represents your brand in every interaction.

We implement "safety rails" in each project. They are control systems that guide the conversation to contemplate all possibilities. If Aura doesn't understand something, it's programmed to rephrase the question. If it detects frustration or the doubt persists, it transfers the call to a human agent immediately, passing all the context to offer a smooth transition. These rails adapt completely to your company's policy.

Our solution is very flexible. We can adapt 100% to your current phone system without you having to touch absolutely anything. We simply configure the routing so that Aura manages the calls.

Additionally, as experts in IP telephony for companies, if you wish, we can also advise you and design a custom communications solution to optimize your infrastructure.

Aura connects with practically any business management software, such as CRM systems, ticketing tools, calendars or your own ERP. The integration allows call data to be automatically recorded where you need it most, creating a fully automated workflow.

Implementation time varies with each project. For us, absolute priority is effectiveness. A simple agent can be in testing phase in a few days, but a project with complex integrations requires a more detailed process. We work collaboratively with you, using your feedback to ensure the solution works perfectly before its definitive launch.

The service consists of a monthly payment that is calculated completely customized to the project. The final price depends on factors such as minute volume, functionalities or integration complexity.

Most importantly, there is no type of permanence. You can cancel the service whenever you want. This flexibility even allows hiring Aura for specific periods of high demand, such as Christmas campaigns or sales.

Although it depends on each use case, benefits are usually direct and measurable. In most projects, our clients achieve:

• Reduce costs of personnel and operations.
• Increase availability of attention to 24/7.
• Improve customer satisfaction by eliminating waiting times.

In summary, Aura allows you to scale your company's attention capacity without having to multiply costs.

Yes. We offer the possibility of conducting a limited free pilot so you can test Aura's effectiveness in your real environment and without any risk before committing. You have 50 free minutes to try at no cost.

You have total freedom. You can pause the service if you need it (for example, for seasonal campaigns) or cancel it definitively whenever you want, without explanations. You will always have access to your portal to consult the activity history.

You will have access to the Aura Portal, your private control panel, where you will see everything in real time. This includes:

• Main Dashboard: With charts of total calls, total minutes, average duration, user sentiment, call volume per day and time slot. All filterable by dates.
• Call History: A complete listing of all calls (incoming and outgoing) with advanced filters. This table includes date, duration, origin, destination, status, sentiment and call end reason. All this information is exportable to CSV.
• Call Detail: By clicking on any call, you can see the AI-generated summary, read the complete transcription, listen to the recording and download the audio file.

Yes, security and regulatory compliance are fundamental pillars of our service. We strictly comply with GDPR and our entire platform is built on a robust and secure infrastructure. For this, we rely on leading technology partners who meet the highest security standards and certifications worldwide, such as SOC 2. We guarantee you total control over the processing and management of your data.

We consider ourselves your technology partner. The service includes a guided onboarding for implementation and a continuous support channel to resolve any doubts. Additionally, we conduct periodic quality reviews to propose improvements and optimize conversation flows.